FAQ

Billing

We cannot guarantee the security of a drop box, and we will not risk our customers losing their identity and funds.   

You can pay your bill with a Visa or MasterCard debit or credit card through our third-party vendor, XpressBillPay.com.  A processing fee of 4.0% will apply.  You may also use the bill pay function offered by your bank. 

Our EZPay form is available on our website.

Sign up with Xpress Bill Pay or by calling 1-800-766-2350.  Please have your 16-digit account number available for this service. 

Our Billing Address Change form is available on our website, or by calling 520-625-8409.

Separate bills will be generated for each property.  Properties in the same customer name that are in close proximity to each other may be delivered together in one envelope.  Otherwise, separate bills will be mailed at different times.  Meters are read, and bills are created for the different neighborhoods in our service area throughout the month. 

A 1.5% late fee will be applied to all late payments.   

Finance Charges due to late payments are not eligible for a waiver. 

A returned payment fee of $25 will be applied to your account.  Please call 520-625-8409 to pay your account balance and the returned payment fee.   

Service

Our office hours are:

Monday – Friday
8 a.m. to 4 p.m. (closed noon to 1 p.m.)

We are closed for most major holidays.

Our office is closed to in-person visits.  Customer service staff is available to assist you during office hours by phone, email, or through the contact us form.

Payment of your current account balance and a reconnect fee of $35 plus tax must be made to restore service.  Payments may be made with a Visa or MasterCard debit or credit card over the phone at 520-625-8409 or through xpressbillpay.com.  Check payments will not be accepted.

The average bill is $24.00 before tax. 

Our current water rates are available on our website.

Pima County Regional Wastewater Reclamation Department determines sewer rates.  Please contact them directly at 520-724-6609 or wastewatercs@wwm.pima.gov for more information.  

Watch this short video to learn how to read your meter, monitor usage, and determine if you have a leak.

Experiencing Low or High-Water Pressure? At Community Water Company, we use real-time pressure transmitters throughout our system to continuously monitor zone pressure.  These devices alert our service technicians immediately if there’s any significant increase or decrease in pressure—allowing us to respond quickly.  Because of this, pressure issues on the utility side are rare and usually affect larger areas, not individual homes. Unusual water pressure is most often caused by issues on the customer’s side of the system.  Common causes include: Low Pressure Causes:
  • Faulty Pressure Regulator: May be malfunctioning or misadjusted.
  • Water Softener Problems: Clogs or mechanical issues can restrict flow.
  • Closed or Faulty Valves: Gate or ball valves may be partially closed or deteriorated.
  • Old Galvanized Piping: Corrosion buildup inside older pipes can reduce water flow.
High Pressure Causes:
  • Faulty Pressure Regulator: A failed or aging regulator may allow unregulated high pressure into your home’s plumbing, risking damage to fixtures and appliances.
Tip: Pressure regulators are the homeowner’s responsibility and may require maintenance or replacement over time.  Contact a professional to help evaluate and repair these issues. For assistance, contact us—we can confirm zone pressure levels 520.625.8409 or our contact form.
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