How Your Water Gets Delivered
What happens before water reaches your faucet? Follow the journey from groundwater wells through treatment, storage, pumps, monitoring systems, and water mains that work together to provide reliable water service every day. Read more...
Community Water’s current water supply relies primarily on groundwater from the Upper Santa Cruz aquifer. The Company draws from production wells, with additional well capacity planned. Each production well includes treatment designed to meet drinking water standards. Arsenic treatment removes naturally occurring arsenic before water enters the distribution system. Treated water is stored in reservoirs and forebays located across different pressure zones.
From storage, water moves through the distribution system to homes and businesses. Booster pumps help maintain pressure in higher elevation areas. Flow meters measure water movement, and SCADA remote monitoring systems track pressure, pump performance, and system conditions. Backup generators and storage capacity help support service during power outages, main breaks, and other disruptions.
Community Water’s goal is simple: when you turn on the tap, water should be available and meet all applicable regulatory standards.
What We Test, What We Report, and What It Means
Your water is tested throughout the year. Learn what Community Water monitors, how drinking water standards are applied, what your annual Water Quality Report tells you, and what happens if a standard is exceeded. Read more...
Community Water tests and reports water quality under federal, state, and county drinking water rules. The Company tests water throughout the year for regulated contaminants such as arsenic, nitrate, and bacteria, and also monitors for certain unregulated or emerging contaminants as required.
The results are compiled in the annual Consumer Confidence Report, also called the Water Quality Report. This report is posted on the Company’s website each year and lists detected contaminant levels, compares them to regulatory standards, and explains what the results mean.
Community Water monitors lead and copper under the required testing rules. The Company also monitors corrosion control and system conditions to help protect water quality. Arsenic occurs naturally in local groundwater at low levels, and modern treatment systems keep delivering water within the applicable federal standard.
Community Water also tests source water before treatment to track groundwater conditions over time. If a drinking water standard is ever exceeded, the Company must notify affected customers and regulators and take corrective action.
The water delivered to members has met applicable health and safety requirements set by the United States Environmental Protection Agency, the Arizona Department of Environmental Quality, and Pima County regulators. The annual Water Quality Report is available on the home page of this website.
System Maintenance
Wells, pumps, reservoirs, treatment systems, meters, and miles of water mains require continual care. See how maintenance, technology, inspections, repairs, and planned replacement help prevent problems and keep your water system reliable. Read more...
Infrastructure keeps water moving, and it requires regular maintenance. Community Water’s system includes wells, pumps, reservoirs, treatment plants, valves, generators, controls, meters and miles of water mains. Some parts of the distribution system are decades old and must be repaired, rehabilitated, or replaced over time.
Community Water reviews mains and services for condition assessments, age, materials, leak history, and operational needs. Older asbestos-cement pipe is replaced with more resilient materials, including ductile iron pipe where appropriate, as it leaks. The Company also inspects storage tanks, exercises valves, maintains generators, and repairs pressure regulation equipment. A meter changeout program ensures meter accuracy. When services leak, the Company proactively evaluates the services for replacement in the area.
Well rehabilitation, tank improvements, leak detection, and main replacement reduce reliability risk. When a well, pump, reservoir, or main shows signs of declining performance, the Company evaluates whether repair, rehabilitation, or replacement is the best long-term answer.
Modern tools help guide decisions. GIS mapping tracks system assets, hydraulic models help predict system performance, and SCADA monitoring alerts staff to pressure changes or unusual flow patterns. These tools help crews respond faster and plan better.
Infrastructure work is expensive, but planning helps avoid larger emergencies and spreads costs over time. A well-maintained system means fewer outages, better service reliability, and stronger protection for members.
Water Use and Conservation
Every gallon matters in the desert. Discover practical ways to reduce unnecessary water use and learn how conservation, leak detection, pressure management, and efficient operations support Community Water’s long-term water supply. Read more...
Conservation extends supply and reduces waste. Arizona law and Community Water’s planning efforts emphasize wise water use. Members can help by fixing leaks, using efficient fixtures, choosing desert-adapted landscaping, and watering at the right time of day.
Small changes add up. Fixing irrigation leaks, replacing inefficient showerheads, using full loads in dishwashers and washing machines, and adjusting outdoor watering can reduce unnecessary water use without changing the quality of life.
Community Water also tracks its own water use and system losses. Operating procedures, leak detection, pressure management, and timely repairs help reduce waste within the utility system.
The Company shares conservation information through bills, workshops, and member communication. During droughts or water shortages, Community Water may ask members to reduce their water use voluntarily. Conservation does not eliminate the need for wells, treatment, storage, infrastructure, or long-term supply planning, but it helps protect the aquifer and control costs.