Understanding Your Bill

Example bill with numbered sections.

Legend

1. Account Number

The account number is a 16-digit number specific to each individual account.

2. Service Address

The service address is the location where water is delivered. It could vary from the mailing address.

3. Bill Date

Date the bill was created.

4. Due Before

The date the payment is due to avoid late charges.

5. Amount Due

The total amount that is owed.

6. Billing Summary

Provides prior balance and payment information. Also shows current charges which include: availability charge (base rate determined by meter size), tiered consumption costs, tariffs, taxes, and voluntary Round-Up contribution. Tiered charges are used to promote conservation by increasing the price of water as use increases.

7. Previous Meter Read

Starting meter read for the current billing cycle.

8. Present Meter Read

Ending read for current billing cycle.

9. Usage

The total gallons used during billing cycle.

10. Usage History

A 13-month historical view of your water usage.

11. Message Area

The message area houses relevant, rotating information about the company, events, upcoming changes, conservation, regulatory compliance, and public notices.

12. Payment Information

The payment stub includes account information and should be included with payment if made by mail. Other details include contact information for billing and emergencies.


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