Customer Satisfaction Survey

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Please rate our performance in each of the below categories.

Community Water Company's

	Highly Disagree		Agree		Highly Agree
Water is clear and colorless	Highly DisagreeWater is clear and colorless Highly Disagree	Water is clear and colorless	AgreeWater is clear and colorless Agree	Water is clear and colorless	Highly AgreeWater is clear and colorless Highly Agree
Water pressure is satisfactory	Highly DisagreeWater pressure is satisfactory Highly Disagree	Water pressure is satisfactory	AgreeWater pressure is satisfactory Agree	Water pressure is satisfactory	Highly AgreeWater pressure is satisfactory Highly Agree
Water is odor-free	Highly DisagreeWater is odor-free Highly Disagree	Water is odor-free	AgreeWater is odor-free Agree	Water is odor-free	Highly AgreeWater is odor-free Highly Agree
Water is free of chemical taste	Highly DisagreeWater is free of chemical taste Highly Disagree	Water is free of chemical taste	AgreeWater is free of chemical taste Agree	Water is free of chemical taste	Highly AgreeWater is free of chemical taste Highly Agree

Community Water Company

	Highly Disagree		Agree		Highly Agree
Serves the public well	Highly DisagreeServes the public well Highly Disagree	Serves the public well	AgreeServes the public well Agree	Serves the public well	Highly AgreeServes the public well Highly Agree
Keeps the public informed	Highly DisagreeKeeps the public informed Highly Disagree	Keeps the public informed	AgreeKeeps the public informed Agree	Keeps the public informed	Highly AgreeKeeps the public informed Highly Agree
Gives good value for the money	Highly DisagreeGives good value for the money Highly Disagree	Gives good value for the money	AgreeGives good value for the money Agree	Gives good value for the money	Highly AgreeGives good value for the money Highly Agree
Can be trusted to do the right thing	Highly DisagreeCan be trusted to do the right thing Highly Disagree	Can be trusted to do the right thing	AgreeCan be trusted to do the right thing Agree	Can be trusted to do the right thing	Highly AgreeCan be trusted to do the right thing Highly Agree
Cares about the environment	Highly DisagreeCares about the environment Highly Disagree	Cares about the environment	AgreeCares about the environment Agree	Cares about the environment	Highly AgreeCares about the environment Highly Agree
Is active in the community	Highly DisagreeIs active in the community Highly Disagree	Is active in the community	AgreeIs active in the community Agree	Is active in the community	Highly AgreeIs active in the community Highly Agree

How satisified are you with each of the following?

	Very Dissatisfied	Less than Satisfied	Satisfied	More than Satisfied	Very Satisfied
Your water service	Very DissatisfiedYour water service Very Dissatisfied	Less than SatisfiedYour water service Less than Satisfied	SatisfiedYour water service Satisfied	More than SatisfiedYour water service More than Satisfied	Very SatisfiedYour water service Very Satisfied
The quality of your customer service	Very DissatisfiedThe quality of your customer service Very Dissatisfied	Less than SatisfiedThe quality of your customer service Less than Satisfied	SatisfiedThe quality of your customer service Satisfied	More than SatisfiedThe quality of your customer service More than Satisfied	Very SatisfiedThe quality of your customer service Very Satisfied
The quality of your water	Very DissatisfiedThe quality of your water Very Dissatisfied	Less than SatisfiedThe quality of your water Less than Satisfied	SatisfiedThe quality of your water Satisfied	More than SatisfiedThe quality of your water More than Satisfied	Very SatisfiedThe quality of your water Very Satisfied
The price you pay for your water	Very DissatisfiedThe price you pay for your water Very Dissatisfied	Less than SatisfiedThe price you pay for your water Less than Satisfied	SatisfiedThe price you pay for your water Satisfied	More than SatisfiedThe price you pay for your water More than Satisfied	Very SatisfiedThe price you pay for your water Very Satisfied

How satisified are you with Community Water Company of Green Valley?

Very Dissatisfied	Less than Satisfied	Satisfied	More than Satisfied	Very Satisfied
Very DissatisfiedYour water service Very Dissatisfied	Less than SatisfiedYour water service Less than Satisfied	SatisfiedYour water service Satisfied	More than SatisfiedYour water service More than Satisfied	Very SatisfiedYour water service Very Satisfied

Overall Satisfaction

Please indicate how important you feel each of the following are

	Not at all Important		No Opinion		Very Important
Water utility active in the community	Not at all ImportantWater utility active in the community Not at all Important	Water utility active in the community	No OpinionWater utility active in the community No Opinion	Water utility active in the community	Very ImportantWater utility active in the community Very Important
Water conservation programs	Not at all ImportantWater conservation programs Not at all Important	Water conservation programs	No OpinionWater conservation programs No Opinion	Water conservation programs	Very ImportantWater conservation programs Very Important
Green initiatives (solar heaters, etc.)	Not at all ImportantGreen initiatives (solar heaters, etc.) Not at all Important	Green initiatives (solar heaters, etc.)	No OpinionGreen initiatives (solar heaters, etc.) No Opinion	Green initiatives (solar heaters, etc.)	Very ImportantGreen initiatives (solar heaters, etc.) Very Important
Securing sustainable renewable water supplies	Not at all ImportantSecuring sustainable renewable water supplies Not at all Important	Securing sustainable renewable water supplies	No OpinionSecuring sustainable renewable water supplies No Opinion	Securing sustainable renewable water supplies	Very ImportantSecuring sustainable renewable water supplies Very Important

How satisified are you with each of the following?

	Very Dissatisfied	Less than Satisfied	Satisfied	More than Satisfied	Very Satisfied
Your electric company	Very DissatisfiedYour electric company Very Dissatisfied	Less than SatisfiedYour electric company Less than Satisfied	SatisfiedYour electric company Satisfied	More than SatisfiedYour electric company More than Satisfied	Very SatisfiedYour electric company Very Satisfied
Your cable company	Very DissatisfiedYour cable company Very Dissatisfied	Less than SatisfiedYour cable company Less than Satisfied	SatisfiedYour cable company Satisfied	More than SatisfiedYour cable company More than Satisfied	Very SatisfiedYour cable company Very Satisfied
Your wastewater service	Very DissatisfiedYour wastewater service Very Dissatisfied	Less than SatisfiedYour wastewater service Less than Satisfied	SatisfiedYour wastewater service Satisfied	More than SatisfiedYour wastewater service More than Satisfied	Very SatisfiedYour wastewater service Very Satisfied

Please indicate how familiar you are with the governance of the utility

	Very Unfamiliar	Somewhat Unfamiliar	Somewhat Familiar	Very Familiar
Community Water is a non-profit Arizona corporation with members, subject to the rules and regulations of the Arizona Corporation Commission as a public service corporation. Members of the corporation are elected to serve on the Board and oversee the utility.	Very UnfamiliarCommunity Water is a non-profit Arizona corporation with members, subject to the rules and regulations of the Arizona Corporation Commission as a public service corporation. Members of the corporation are elected to serve on the Board and oversee the utility. Very Unfamiliar	Somewhat UnfamiliarCommunity Water is a non-profit Arizona corporation with members, subject to the rules and regulations of the Arizona Corporation Commission as a public service corporation. Members of the corporation are elected to serve on the Board and oversee the utility. Somewhat Unfamiliar	Somewhat FamiliarCommunity Water is a non-profit Arizona corporation with members, subject to the rules and regulations of the Arizona Corporation Commission as a public service corporation. Members of the corporation are elected to serve on the Board and oversee the utility. Somewhat Familiar	Very FamiliarCommunity Water is a non-profit Arizona corporation with members, subject to the rules and regulations of the Arizona Corporation Commission as a public service corporation. Members of the corporation are elected to serve on the Board and oversee the utility. Very Familiar

Given a choice, I prefer to drink my water from the

Tap	Filtered Tap	Bottled by Vendors	No Preference
TapNo Preference Tap	Filtered TapNo Preference Filtered Tap	Bottled by VendorsNo Preference Bottled by Vendors	No PreferenceNo Preference No Preference

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